Terms & Conditions

Before you embark on your glamping retreat, please take a moment to read and understand our terms and conditions. By making a reservation and staying at Tall Chimneys Glamping, you agree to the following:

Booking To make your booking request, you must be eighteen years of age or older.

Bookings should be made online and on completing the Booking, you declare that the information provided is accurate. We accept no responsibility for mistakes made when booking and paying a deposit, so please make sure you check your confirmation carefully once received.

Full payment
Full payment is required at the time of booking to secure your stay. No booking will be confirmed until payment is received in full.

On confirmation, you will receive an automatically generated booking confirmation and payment summary by email to the email address provided at the time of booking. At this point, a contract shall exist between you and us on these Terms and Conditions.

Arrival and Departure Your pod will be available from 3.00pm on your arrival date. Your check-in is contactless, and you will be sent details prior to your arrival.

You must vacate the pod by 11.00am on the date of your departure.

Cancellation & Deposit Policy

Full payment is taken at the time of booking. 25% of this amount is treated as a non-refundable deposit.

Cancellations made 14 days or more before the check-in date: Customers will receive a refund of the amount paid, minus the 25% deposit.

Change of date: Between 14 days and 48 hours before check-in, a change of dates can be offered free of charge, however, no refund will be offered.

Cancellations made within 14 days of the check-in date: No refund will be issued.

We recommend booking travel insurance to cover any unforeseen circumstances that may affect your stay.

In the unlikely event that we need to cancel your holiday, we shall inform you as soon as possible and refund all monies paid to us, by you within 14 days.

Please note that refunds can only be made to the original payment method.

Closures From time to time, unforeseen circumstances such as extreme weather may occur. In such cases, Tall Chimneys Glamping reserves the right to close the site. If this happens, we will move your booking to an alternative date or offer a refund.

Number of Guests The maximum number of people using the accommodation at any time must not exceed 4 adults and only those detailed on the booking can occupy the property.

Pets Pets are welcome. We allow a maximum of 2 well behaved dogs per pod.

Weather We regret that weather conditions are beyond our control and cannot refund any monies if you cancel your booking or reduce your stay due to the weather.

Force Majeure Tall Chimneys Glamping accepts no liability for events beyond our control, including, but not limited to, natural disasters, pandemics, acts of terrorism, fire, or failure of utility services. In such instances, refunds will be at our discretion.

Car Parking We offer free parking in our car park. Vehicles and their contents are left at the owner’s own risk, and we do not accept responsibility for loss or damage.

Guest Behaviour Guests are requested to conduct themselves appropriately and comply with our procedures and requests. Disruptive behaviour may result in immediate removal from the site without a refund.

Low Noise Policy We are a quiet, peaceful site, and we ask guests to be respectful to others on the site. Loud noise and nuisance will not be tolerated at any time, and all noise must be kept to a minimum after 10.00pm.

Safety Your safety is our utmost priority. We have implemented measures to ensure a secure and enjoyable stay.

Fire Pits must not be left unattended and must be fully extinguished after use.

Open flames, candles, or any form of outdoor cooking equipment are strictly prohibited inside.

Only use the firewood provided.

Exercise caution when moving around the outdoor areas, especially at night.

Ensure that your pod is securely locked when you are not present.

Children must be supervised at all times, especially around the hot tub and fire pits.

Children must be supervised around the open spaces and particularly near any water.

Dogs must not be left unattended in cars or pods and must be on leads when taken for walks.

By booking and staying at Tall Chimneys Glamping you acknowledge and agree to abide by these safety guidelines.

Smoking Smoking/vaping is not permitted inside the pods. Smoking outdoors is permitted, but please dispose of cigarette butts responsibly.

Hot Tubs Swimwear is essential when using the hot tub and must be worn at all times. The hot tub is drained, cleaned, and refilled at each changeover or weekly if guests stay longer.

Housekeeping, Maintenance & Damages Your pod must be left in a clean and tidy condition. Guests will be charged for any item(s) that are removed, lost, or damaged.

Personal Property Tall Chimneys Glamping will not be held responsible for any loss or damage to personal property. Vehicles, accessories, and contents are left at the owner’s risk. It is recommended that your holiday insurance covers loss or damage to personal effects.

Indemnification Guests agree to indemnify and hold Tall Chimneys Glamping harmless from any claims, damages, expenses, injuries, or liabilities arising from their stay, except where caused by negligence or misconduct by us.

Tall Chimneys Glamping RESERVES THE RIGHT TO CHANGE OR AMEND THESE TERMS AND CONDITIONS AT ANY TIME.

Tall Chimneys Glamping is a trading name of Tall Chimneys Estates Ltd